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Owned and operated by Stone Grill Works, our team is ready to help with orders, product questions, or backyard planning.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, with transit taking 5 to 8 business days after that. We offer free shipping on most orders within the Continental U.S. (excludes AK/HI).
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your shipment directly through the carrier's website.
What is your return policy?
We offer 30-day returns on eligible items. If something is not right with your patio heater, fire pit, grill, or furniture set, please review our Return Policy page for full details on how to start a return.
Can I exchange an item for a different model?
Yes, exchanges are available within our 30-Day Returns window. Contact us with your order number and the item you would like instead, and we will walk you through the process.
How do I choose the right patio heater or fire pit for my space?
It depends on the size of your patio or deck and how you plan to use the space. Send us your approximate square footage and whether you prefer gas or wood-burning, and we will suggest options that fit your setup.
Do your gas grills require assembly?
Most gas grills arrive partially assembled with clear instructions included. Assembly typically takes 30 to 60 minutes with basic household tools. Feel free to contact us if you need guidance during setup.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Quick Response
Our team aims to answer every email and message within one business day.
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30-Day Returns
Not the right fit for your patio? Return eligible items within 30 days as outlined in our Return Policy.
Free Continental Shipping
Most orders ship free within the Continental U.S., with handling in 1 to 3 business days.
